Cancellation policy
What happens if you have to cancel, written so it is clear before you book rather than after. Whatever happens, the most you can lose is the deposit: we never ask for the balance of a trip you did not take.
If you cancel
- More than 14 days before
- No penalty. The deposit is refunded in full.
- From 13 days onwards
- We keep the deposit, that is 30%. Nothing more: the balance is not due.
- If you do not show up
- As above: we keep the deposit and nothing more.
If we cancel
It happens for one reason only: the sea. If conditions do not allow a safe trip, the skipper decides, and decides on the morning itself, by looking at the sea — not at a forecast.
Then you choose: we move the date to whenever suits you, or we refund everything, deposit included. We keep nothing, because it is not your fault.
How to cancel
Write to us: info@sorrentoseadream.com or on WhatsApp at +39 338 379 8272, quoting the booking code from your confirmation email.
What counts is the date and time of your message, not of our reply: if you write on the fifteenth day at 23:50, you are within the fifteen days.
When the refund arrives
We issue it within two working days of your request. Then your bank needs 5–10 working days to show it on your statement: that part is not up to us.
The refund always goes back to the method you paid with. We cannot send it to a different card.
The cooling-off period does not apply
For leisure services with a set date, the law excludes the fourteen-day right of withdrawal (art. 59 of the Italian Consumer Code). It is the same rule by which you cannot cancel a hotel or a flight the day before and ask for everything back.
The conditions written above remain valid, and they are more favourable.
If you are late
We wait. But the day still ends at the scheduled time, because after you there is the return and sometimes another trip: lost time cannot be added at the end.
If you are more than one hour late and we have not managed to reach you, the trip counts as not taken and the no-show line applies.